🔄 1. Eligible Return, Replacement or Refund Issues
Subject to verification, Prem Mart may offer a replacement, store adjustment or refund for an item that is wrong, missing, materially damaged, leaking, expired at delivery, or spoiled when received.
🚫 2. Non-returnable Items
- Opened or used products where there is no quality defect.
- Perishable goods rejected only because of personal preference, natural variation or minor cosmetic differences.
- Products damaged after delivery due to improper storage or handling.
- Personal-care, hygiene or sealed products after the seal has been opened, unless defective.
- Items purchased under a clearly disclosed final-sale or non-returnable condition, where legally permitted.
⏰ 3. Reporting Window
For fresh, frozen, chilled or perishable items, report the issue preferably within 2 hours of delivery. For packaged non-perishable products, report the issue preferably within 24 hours. Delayed reports may be difficult to verify.
📷 4. How to Request Help
- Contact Prem Mart with your order number, name and mobile number.
- Clearly identify the affected item and issue.
- Provide photos of the product, packaging, batch/expiry information and damage where possible.
- Keep the item and packaging until the request is reviewed.
💵 5. Refund Method & Timing
Approved refunds may be issued through the original payment method, UPI, bank transfer, store credit or another agreed method. Processing time depends on the payment provider and may take several business days after approval.
❌ 6. Order Cancellation
You may request cancellation before the order is packed or dispatched. Once dispatched, cancellation may not be possible, particularly for perishable items. Prem Mart may cancel an order for stock, payment, safety, serviceability or fraud-related reasons.