✅ 1. Acceptance of Terms
By accessing Prem Mart's website or placing an order, you agree to these Terms & Conditions and the linked policies. If you do not agree, do not use the website or submit an order.
👤 2. Eligibility & Account Responsibility
You must provide accurate contact and delivery information. You are responsible for activity carried out through your account or device and for keeping login credentials secure.
🛒 3. Orders and Confirmation
- An order request is not final until accepted or confirmed by Prem Mart.
- Prem Mart may contact you to confirm products, quantities, address, substitutions or delivery timing.
- An order may be cancelled where products are unavailable, information is incorrect, delivery is unsafe or impractical, payment fails, or fraud is suspected.
- Bulk or unusual orders may require advance confirmation.
💳 4. Prices, Taxes & Payment
Displayed prices may change without prior notice. The price confirmed at checkout or by Prem Mart applies to the accepted order, subject to correction of obvious errors. Applicable taxes, delivery fees or handling charges will be disclosed where relevant.
Payment options may include Cash on Delivery, UPI, card or other methods shown at checkout. Never share OTPs, PINs or full card credentials with delivery personnel or support staff.
📦 5. Product Availability & Substitutions
Images are for representation and packaging may vary. Availability and stock information can change quickly. Prem Mart will try to contact you before making a material substitution. Perishable product weight or appearance may naturally vary.
🛵 6. Delivery
Delivery times are estimates, not guarantees. Customers must provide a reachable phone number, complete address and safe access. The customer should inspect the order promptly and report missing, damaged, wrong or spoiled items within the period stated in the Return & Refund Policy.
🚫 7. Prohibited Conduct
- Do not submit false orders, abusive content, malware or unauthorized access attempts.
- Do not misuse coupons, refunds, advertisements, website code or customer data.
- Do not click or encourage others to click advertisements for the purpose of artificially generating revenue.
©️ 8. Website Content & Intellectual Property
Prem Mart branding, layout, original text and software are protected to the extent permitted by law. Product names and trademarks may belong to their respective owners. Content may not be copied or commercially reused without permission.
⚖️ 9. Disclaimer & Limitation
The website is provided on an “as available” basis. To the maximum extent permitted by applicable law, Prem Mart is not responsible for indirect losses, service interruptions, third-party websites, user-device issues or events beyond reasonable control. Nothing in these terms limits rights that cannot legally be excluded.